Last updated January 2026
Everything you need to know about how your Lunnaré order is prepared, dispatched and delivered.
Most Lunnaré products are handmade to order with care (a few items are stocked ready-made and ship faster). We aim to process and dispatch your order within 2–3 business days. During launches, restocks and holidays this may take a little longer, and we'll always let you know if there is a delay.
Our lip products have a shelf life of approximately 12–24 months when stored correctly (away from direct sunlight and extreme heat). Please refer to the small open-jar symbol on your packaging for the period-after-opening guidance.
Once your order is dispatched, you'll receive a confirmation email with a tracking link. Please allow up to 24 hours for tracking information to update.
International shipping is available to selected countries. Delivery times vary between 5–14 working days depending on destination and local customs. Any duties, taxes or import fees are the responsibility of the customer and are collected by the courier or local postal service.
Once your parcel is with the courier, delivery is out of our hands. Occasionally weather, customs or courier delays can affect timing. If your parcel is significantly late, please contact us — we'll help investigate.
If your tracking shows delivered but you haven't received your parcel, please check with neighbours and household members first, then contact your local sorting office. If you still can't find it, get in touch within 14 days of the delivery date and we'll open an investigation with the courier.
Please double-check your delivery address at checkout. We can't be responsible for parcels sent to an incorrect address supplied by the customer. If the parcel is returned to us we'll contact you to arrange redelivery (additional postage may apply).
For any delivery question, Email us at Lunnarbeauty@gmail.com. We reply within 3 business days.