Privacy Policy

Who we are

Lunnaré is a UK-based cosmetics brand (previously trading as Lunnar Beauty). We are the data controller responsible for your personal information. To contact us about privacy, Email us at Lunnarbeauty@gmail.com.

Information we collect

• Contact details you provide (name, email, delivery address, phone number).
• Order and transaction details (products purchased, order value, delivery preferences).
• Communications you send us (messages, enquiries, feedback).
• Website usage data (pages viewed, device type, approximate location) collected through cookies and similar technologies.
• Marketing preferences, where you have chosen to hear from us.

How we use your information

• To process and deliver your orders and respond to enquiries.
• To provide customer support and handle refund, replacement or complaint requests.
• To improve our website, products and customer experience.
• To send marketing communications where you have opted in — you can unsubscribe at any time.
• To comply with our legal, tax and accounting obligations.

Payments and payment security

Payments are processed securely by our payment providers (such as Shopify Payments, Apple Pay, Google Pay, PayPal or Klarna, where available). We never see or store your full card details. Card data is transmitted directly to the payment processor over an encrypted (TLS) connection.

Cookies

We use essential cookies to run the site and optional cookies to understand how it is used. You can accept or reject non-essential cookies at any time from the cookie banner. For more information please read our Cookie Policy.

Third parties

We share personal information only with trusted service providers who help us run the business — for example our e-commerce platform, payment processors, delivery couriers and email service providers. They may only use your information to provide the service we have asked for, and never for their own marketing.

How long we keep your information

We keep your personal information for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting or reporting requirements.

Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete your personal data where there is no valid reason for us to keep it.
• Object to us processing your data for marketing.
• Ask for your data to be transferred (data portability).
• Lodge a complaint with the UK Information Commissioner's Office (ico.org.uk).

Contact us

For any privacy request or question, Email us at Lunnarbeauty@gmail.com. We aim to respond to all enquiries within 3 business days.